Please read these terms and conditions (“Terms”) carefully, as they contain important information regarding your legal rights, remedies and obligations. The https://www.black-out.ae/ website (“Website”) is operated by Black Out Entertainment (“Black Out”, “we”, “us”, or “our”), which offer a variety of entertainment related services (“Black Out Services”, “games”, “activities”).
By accessing or using the Website, whether as a visitor (simply browsing the Website) or as a customer (upon creating an account with us and/or using Black Out Services), you agree to be bound by these Terms, which are available at Black Out Terms and Conditions. Your access and use of the Website or the Black Out Services (regardless of whether you create an account with us), constitutes your agreement to these Terms. If you disagree with any part of these Terms, then you should leave the Website immediately and you are not permitted to use any Black Out Services. If you wish to become a customer, you must read these Terms and indicate your acceptance in the registration and booking process.
By accessing or using the Website or the Black Out Services, you also agree to our Privacy Policy. We reserve the right to update or modify these Terms or the Privacy Policy at any time and you should frequently check and review these Terms and the Privacy Policy for any updates or changes. Modifications will be effective on the day they are posted on the Website. By using the Website after we make any changes to these Terms, you agree to accept those changes, whether you have reviewed them. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.
1.1. Customer Accounts: In order to access some features of the Website, and in order to use the Black Out Services, you are encouraged to register as a customer by creating an account with us. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. Acceptance of a customer application is at our absolute discretion (although we will exercise our discretion reasonably and in compliance with applicable laws).
1.2. Eligibility: The Black Out service is intended solely for anyone who is 18 years of age or older. By using the Black Out Services, you represent and warrant that you are 18 years or older. In order to benefit from all game services provided by us, its required to be at least 14 years old. Customers between the ages of 14 and 18 may only enter the games with an adult responsible for them. Customers between the ages of 14-18; cannot sign any documents themselves, especially a Disclaimer and release of liability form, but the governor or guardian of these individuals can sign for them. (Please check Disclaimer and release of liability form for details).
1.3. Password: When you create an account with us, you will be asked to choose a password. You are responsible for keeping the password secure and for maintaining the confidentiality of any and all actions that take place while using your account. You agree to notify us immediately of any breach of security or unauthorized use of your account. We are not responsible for any loss that results from the unauthorized use of your username and password, with or without your knowledge.
1.4. Communications: After signing up for an account with us, you may receive periodic communications regarding the Black Out Services. You can manage the messages you receive, by changing the preferences in your account on the Website.
1.5. Booking prerequisite:
1.5.1. Before using Black Out services, every customer is required to fill out Disclaimer and release of liability form. Any customer who does not fill out the Disclaimer and release of liability form shall not be allowed to participate in the services provided by Black Out. You must be at Black Out premises 20 minutes before the scheduled booking time to sign the necessary documents and be briefed with our safety procedure.
1.5.2. A customer may not attend the activity areas, if the customer is a pregnant women, epilepsy patients, suffering from a heart disease or claustrophobic or whilst under the influence of alcohol, antihistamines, beta-blockers, narcotics, or tranquillizers. If you are taking any medication, or have any sickness or injury, you are requested to inform the authorized personnel at the time of signing the Disclaimer and release of liability form.
1.5.3. A customer between the age of 14 and 18 may only enter the games after his or her governor or guardian sign the Disclaimer and release of liability form, any customer under the age of 18 may not permitted to enter Black Out activities without fulfilling this perquisite.
1.6. Booking holding and no-show:
1.6.1. If at least (2) two customers of a booking are present on the booking time, they shall be allowed to start the activity without the remaining customers who may be late for the booking. If none of the customers are present at Black Out premises within 15 minutes after the booking time, the right to cancel your booking and to allocate the services to other customers, is reserved to Black Out. In this case; re-scheduling may be permitted for you by us at our absolute discretion depending on the availability.
1.6.2. A Booking must be cancelled 24 hours before the booking time in order to avoid loss of rescheduling right. Any booking which is not cancelled prior to that time (24 hours from the booking confirmed time), won’t be rescheduled and shall not be refunded. Reschedules can be made through the Website or by calling the Black Out directly.
1.7. Booking Method: Booking may be done via the Website, by phone or at the premises (“walk in”). Online booking or phone bookings shall be considered as confirmed when the amount due by the customer is fully paid.
1.8. Payments:
1.8.1. We accept Website payments online by anyone who is 18 years or older through our third party online payment provider “NETWORK INTERNATIONAL” when you purchasing our services you will be prompted to pay through our third party online payment provider. If you make a payment for our products or services on the Website, the details you are asked to submit will be provided directly to our third-party online payment provider via a secured connection. The cardholder must retain a copy of transaction records.
1.8.2. The customer hereby consents for the use of their personal credit cards, and for the storage of their credit card details and personal data by Black Out’s third-party online payment provider and waive all claims against Black Out regarding the transmission and storage of credit card details.
1.8.3. Black Out third-party online payment provider recognizes its responsibility to keep confidential and secure at all times any information which it receives in connection with any transaction. All transactions will be processed in a 3Ds environment only. Black Out third-party online payment provider is a certified payment processor licensed by the UAE authorities & monitored by the Central bank of UAE for operations within UAE.
1.8.5. We also accept payments at our premises for everyone who is 14 years or older using credit and debit cards or cash in AED.
1.9. Refunds: Refunds of any kind shall not be made after the booking have been confirmed.
1.10. Term, Account Termination and Suspension: These Terms shall remain in full force and effect while you use the Black Out Services or the Website. You may terminate your account at any time, for any reason, through the Website. We reserve the right to terminate access to the Website, or to terminate or suspend any Black Out Services or your account at any time if we determine that you are or have been in repeat violation of these Terms, or we determine that you have created risk or possible legal exposure to Black Out, or due to any unexpected technical issues or problems. We will endeavor to notify you by email or SMS or at the next time you attempt to access your account after any such deactivation, termination, or suspension. Even after account is terminated, these Terms will remain in effect.
1.11. Lockers and personal belongings:
1.11.1. For the safety of all of the customers, we forbid the usage of mobile phones inside our activities in addition to other items.
1.11.2. Black Out shall provide the customer lockers to store such items, subject to availability. Black Out takes no responsibility for the safekeeping of the customer personal belongings placed in the lockers or elsewhere in our premises. Lockers are available for use only whilst you are using the facilities and must be cleared by you after each visit. Any un-claimed properties will be kept at the reception for two weeks, after which we reserve the right to dispose of the items.
2.1. Content on the Website, including without limitation, video, audio, photographs, images, designs, illustrations, animations, logos, text, comments, data, information, executable files, workouts and workout data, interactive features, copyrights, trademarks, patents, applications, and any intellectual property, is owned by or licensed to Black Out Entertainment.
2.2. Content is protected by copyright and trademark laws, and is for your information and personal use only. You may download copies of posted materials for personal, non-commercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material. You may not modify, copy, reproduce, publish, display, transmit, adapt, distribute, display, sell or in any way exploit any content for any purposes whatsoever without the prior written consent of Black Out. Our Website may link to, interact with or be available on third party services or products such as social media providers and third party devices. If you access such third-party services or products, be aware that different terms and privacy policies may apply to your usage of such services.
2.3. “Black Out” logo and other graphics, logos, scripts, and designs are trademarks and trade names of Black Out in the United Arab Emirates. Black Out’s trademarks and trade names may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Black Out.
2.4. We may take photographs or movie shots of the premises, events and other activities relating to Black Out. You may be included in some of these photographs, either individually or as a group. We reserve the right to use such photographs or movie shots for commercial use, press or promotional purposes.
These Terms, together with our Privacy Policy and the Disclaimer and release of liability form, and any other legal notices published by Black Out on the Website, shall constitute the entire agreement between you and Black Out. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Black Out’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Black Out Entertainment is domiciled in the United Arab Emirates. These Terms, any other legal notices published by Black Out on the Website, and any disputes or claims arising out or in connection with these Terms, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes or claims will be conducted only on an individual basis and not in a class, consolidated or representative action. Both you and Black Out agree that the courts of the UAE shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms. You and Black Out agree that any cause of action arising out of or in connection with these Terms must commence within one year after the cause of action accrues, otherwise, such cause of action is prohibited. In the event of any litigation or binding arbitration arising from or related to these Terms, or the Black Out Services provided, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, legal fees, and all other related expenses incurred in such litigation or binding arbitration.
If you have any questions regarding these Terms, the Website or the Black Out Services, please contact us at:
I, the undersigned participant, in consideration of participating in BLACKOUT ENTERTAINMENT ESCAPE ROOMS ACTIVITIES, hereby agree to release and discharge from liability arising from negligence BLACKOUT ENTERTAINMENT (Sinister, The Exorcism, Paranormal, Psychiatric Ward, The Dungeon, Chaos) and its owners, directors, officers, employees, agents, volunteers, and all other persons or entities acting for them (hereinafter “Releasees”) on behalf of myself and my children, parents, heirs, assigns, personal representative and estate, and also agree as follows:
I certify that I have read this document and I fully understand its content. I am aware that this is a release of liability and a contract and I sign it of my own free will. When registering online, my online signature shall substitute for and have the same legal effect as if I had signed a physical agreement.
If you have any questions regarding these Terms, the Website or the Black Out Services, please contact us at:
Your privacy is important to us and we want you to be as comfortable as possible visiting the https://www.black-out.ae/ website (“Website”) and using our services. This privacy policy (“Privacy Policy”) explains (i) how we use your personal information, (ii) the type of personal information that we receive and collect when you use any of the features offered from time to time on our Website (iii) how we protect your personal information, and (iv) use of CCTV. This Privacy Policy applies to the Website and to the services offered by us.
We hope this will help you make an informed decision about sharing personal information with us. Please read this Privacy Policy before using the Website or before submitting any personal information. By using the Website, you are accepting the practices described in, and the terms of, this Privacy Policy. These practices may change, but any changes will be posted, and changes will only apply to activities and information on a “going forward” basis. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.
We collect and process personally identifiable information about users of our website and our customers such as names, postal addresses, email addresses, telephone numbers, date of birth, gender, health conditions, etc., when voluntarily submitted by users of our Website. Users may, however, visit our Website anonymously and can always refrain from supplying personal information, although this may prevent them from engaging in certain activities on the Website including registering as customer. Additionally, in order for us to verify your identity, we may request from you valid proof of identification (such as passport, national ID card, employment card and/or driver’s license).
This personally identifiable information is used to (i) allow us to provide services to our customers in booking their required activity, (ii) personalize the user experience for our customers, (iii) improve our customer experience and the Website, (iv) adhere to our Terms and Conditions, and (v) run promotions or other marketing activities.
If you make a payment for services on the Website, the credit and debit card details you are asked to submit will be handled directly by our third party payment provider via a secured connection. Credit and debit card details will not be stored or recorded by Black Out.
We do not sell, share, rent or lease any of your personally identifiable information to third parties in the normal course of doing business, and we will not use this information for third-party marketing purposes. We may share generic aggregated information not linked to any personally identifiable information, in an anonymized form, regarding visitors and users on the Website with our business partners, trusted affiliates and advertisers.
We may also collect non-personally identifiable information about users when accessing our Website including browser type, mobile type, IP address, profile information, aggregate user data, and other technical information about a user’s means of connecting to our Website. This information is used to manage the Website, track usage and improve our services. This non-personally identifiable information may be shared with third parties to provide more relevant services and advertisements to our users. User IP addresses may be recorded for security and monitoring purposes. We may also record information about your usage, such as the time and frequency of your usage of the Website. If you are logged in, we may associate that information with your account. Our Website may use cookies and tracking technology to enhance a user’s experience. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Some of the advertisements you see on the Website are selected and delivered by third-parties, such as advertising networks, advertising agencies, advertisers, and audience segment providers. These third-parties may collect information about you and your online activities, either on the Website, or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy.
We may collect feedback on our services, Website as well as information about you through surveys, feedback ratings and other comments. Such information will only be used to assess and improve our customer experience, the Website.
We may disclose your personal information to law enforcement agencies, government agencies or other third parties (i) where we are required by law, a court order or similar legal procedure, or by any governmental or regulatory body, (ii) where we are cooperating with a law enforcement investigation, (iii) to report suspected fraud or other illegal activity, or (iv) to investigate a possible violation of our Terms and Conditions.
We do not knowingly collect or solicit information from anyone under the age of 18, or knowingly allow such persons to register or become customer unless they have the permission of their parents or guardians. (For customers between the ages of 14 -18, parent or guardian permission may only be given at our workplace via the Disclaimer and release of liability form, this website may not be used for this process.) If you are under 18 years of age, do not attempt to register on our Website, or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information to, or on, our Website.
Your personal information will only be collected if it is necessary and appropriate to do so. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Sensitive and private information exchanged between our Website, and users takes place over secured communication channels. We use industry-standard means to safeguard the confidentiality of your personal information, however, absolute security does not yet exist on the internet. We will not hold your information for longer than we need to and when we dispose of it, we will destroy paper and electronic copies in a secure way.
Once you register as a customer, purchase a service, do a booking, or reschedule a booking we will send you a confirmation to your registered email address and mobile number. We may also use your email address or mobile number to send updates, newsletters or other news regarding Black Out. You may elect to unsubscribe from these type of emails or messages by following opt-out instructions contained in such emails or messages or by changing your notification settings in your account on the Website. You may contact us by email or telephone. Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have. We do not record telephone conversations or calls that you make to us.
CCTV is installed at our premises, to monitor building security and assist in crime prevention and detection. We operate our CCTV in accordance with the guidance issued by the United Arab Emirates authorities. We collect this data as part of our role as a service provider to you, and to ensure the health and safety of our staff, customers and visitors. We will not hold images for longer than necessary and will dispose of them securely.
We may take photographs or movie shots of the premise and other activities relating to Black Out. You may be included in some of these photographs, either individually or as a group. We reserve the right to use such photographs or movie shots for commercial use, press or promotional purposes unless you instruct us otherwise.
You can access and review your personal information through your account on the Website. If your personal information changes in any way, or is incorrectly presented on the Website, you should immediately update or correct your personal information through the Website, or by contacting our customer support team.
The Privacy Policy and Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes. Modifications will be effective on the day they are posted on the Website.
If you have any questions regarding these Terms, the Website or the Black Out Services, please contact us at: